Dallas residents frustrated by confusing new water bill system and $10,000 billing errors

Dallas residents are finding the city's new water billing system exasperating to navigate, and council members have been getting an earful. Dallas Go Launch sparks long wait timesThe city's new water billing system went into place a month ago. Now thousands of Dallas residents are trying to get help navigating the site. The wait time to get through to the city's 311 system has gone from 90 seconds to 35 minutes. The city's new water billing system, called Dallas Go, is bringing everything to a screeching halt as the city said it's getting more than 2,500 calls a day from customers trying to navigate the new system. Council members call the new water billing system a disasterAmong the confused were City Council members themselves. Dallas City Council member Bill Roth explained that one of the issues for business owners or landlords is the fact that separate emails need to be established for a single account. "This has been a disaster," he said, "We're getting hundreds of calls to my off